La Biznaga: Oaxaca Restaurant Review
December 2, 2009 by admin
Filed under Vacation Rentals
Alvin Starkman asked:
Alvin Starkman, M.A., LL.B.
It took a reduction in Oaxaca’s tourism and an increase in staff to bring La Biznaga back into my good books. While we never actually stopped patronizing the trendy, relaxed eatery in downtown Oaxaca, the painstakingly slow service coupled with a sometimes snooty attitude of the wait staff was enough to cause us to caution both our house guests and fellow residents. But word does get around, and that, combined with the reality check caused by the social and political unrest in the latter half of 2006 resulting in empty downtown streets (all now long gone) must have caused management to take a step back, re-evaluate, and act. And it’s worked.
The complacent attitude has disappeared. Once again waiters have smiles on their faces and interact with clientele with helpful suggestions, even when serving new faces. The staff complement has significantly increased, and now even includes a school-aged busboy-esque youngster.
Drinks and complimentary seasoned carrot sticks arrive promptly, orders are taken when you’re ready to proceed, with appetizers and main courses arriving without table discussion about how much longer to wait before just picking up and leaving.
And so a testimony to the always consistent quality and presentation of fare, and welcoming ambience, La Biznaga has managed to maintain a following of residents and tourists alike in the face of its earlier seemingly deliberate shortcomings.
The atmosphere is open courtyard, with a fashionable retractable roof protecting from mid-day sun and seasonal rains; tables and chairs are wood, á la simplicity of arts-and-crafts vogue, comfort enhanced by wicker seats and backs; a selection of palms willows off to one side, with tall leafy tree mid-court; the bar by design provides a focal point given that its selections are contained on an overhead blackboard; and a rotating selection of gallery art graces the walls. Music is most often jazz, but eclectically ranges off to other similar genres, thereby maintaining an air of coolness in the beatnik sense of the term.
Enormous chalkboards, one at either end of the restaurant, contain the menu selections, print somewhat cryptic … interesting to say the least. Be sure to bring your glasses, or strain your eyes over the tables of others, or simply get up and walk closer to the cartes du jour and you’ll be fine. On the other hand, our experience over the past three years has been that one cannot go too far wrong choosing blindly. Appetizers, soups and salads range from about 35 – 100 pesos, and entrées (meat, fish or fowl) come in at 65 to 200.
La Biznaga is known for its cocktails, and in particular its margaritas and mojitos, served as in the case with all other beverages, in classic Mexican blue accented thick hand-blown glassware (vidrio soplado). The mezcals are also noteworthy for the selections offered. Pretty well all of the bar servings are healthy, and prices across the board are competitive, mezcals beginning at, get this, 15 pesos.
But we’re here for dinner. La Silvestre is a mushroom soup, more in the nature of a light broth devoid of dairy, containing a selection of wild hongos including setas, along with bacon, onion and chile poblano … a must for toadstool enthusiasts. Rarely does a visit go by when I won’t indulge.
Las Calendas is a starter worthy of selection. While described as tamales, there is no corn, but rather squash blossom and melted string cheese (quesillo) enveloped with tender hierba santa leaf, an herb with a distinct taste used in preparation of many Oaxacan dishes yet not often enough as a single flavor source. You’re apt to recall, “so that’s the exquisite essence I’ve been enjoying all this trip.” The triptych is presented with sides of refried beans and diced spiced tomato, and topped with a drizzle of cream. Another worthy triumvirate is the Cerro Viejo, crunchy fried tortilla horns stuffed with seasoned sautéed hibiscus (jamaica) flower, presented with a center of guacamole crowned with chipotle peppers. It would be a mistake to not share each of these two tasters.
The grilled salmon is served over a bed of cilantro pesto, with lightly dressed side salad comprised of select lettuce, tomato and pineapple wedges which, together with pine nuts in the entrée provide complimentary crunches. The tuna, similar to the salmon in terms of a good sized serving prepared to the exact degree of doneness as demanded, arrives on a sea of avocado salsa and is topped with pico de gallo, a flavorful traditional combination of tomato, radish, cucumber, onion, chile and cilantro, with an added tang of lime. Finally, my own entrée on this outing consists of four filets of chicken ****** each wrapped around a piece of cooked plantain with just enough walnut crumbles to be detected and welcomed, presented on a platter of puréed guava set off with swirls of cream.
The distinctive flavors one has just experienced almost call out for further indulgence, and thus dessert is difficult to neglect: on this evening healthy scoops of pistachio sorbet (nieve) are served in a margarita schooner, and chocolate truffle-cake (trufa) floats on a strawberry coulis.
It’s indeed a rarity for a restaurant to exhibit this level of consistency in quality of cuisine. Now if La Biznaga can only maintain a degree of humility translating into value-added service, there’s no stopping its continued success, nor reason for patrons to ever again hesitate stopping by.
La Biznaga, Garcia Vigil 512, Centro Histórico, Oaxaca (tel: 516-1800)
Alvin Starkman, M.A., LL.B.
It took a reduction in Oaxaca’s tourism and an increase in staff to bring La Biznaga back into my good books. While we never actually stopped patronizing the trendy, relaxed eatery in downtown Oaxaca, the painstakingly slow service coupled with a sometimes snooty attitude of the wait staff was enough to cause us to caution both our house guests and fellow residents. But word does get around, and that, combined with the reality check caused by the social and political unrest in the latter half of 2006 resulting in empty downtown streets (all now long gone) must have caused management to take a step back, re-evaluate, and act. And it’s worked.
The complacent attitude has disappeared. Once again waiters have smiles on their faces and interact with clientele with helpful suggestions, even when serving new faces. The staff complement has significantly increased, and now even includes a school-aged busboy-esque youngster.
Drinks and complimentary seasoned carrot sticks arrive promptly, orders are taken when you’re ready to proceed, with appetizers and main courses arriving without table discussion about how much longer to wait before just picking up and leaving.
And so a testimony to the always consistent quality and presentation of fare, and welcoming ambience, La Biznaga has managed to maintain a following of residents and tourists alike in the face of its earlier seemingly deliberate shortcomings.
The atmosphere is open courtyard, with a fashionable retractable roof protecting from mid-day sun and seasonal rains; tables and chairs are wood, á la simplicity of arts-and-crafts vogue, comfort enhanced by wicker seats and backs; a selection of palms willows off to one side, with tall leafy tree mid-court; the bar by design provides a focal point given that its selections are contained on an overhead blackboard; and a rotating selection of gallery art graces the walls. Music is most often jazz, but eclectically ranges off to other similar genres, thereby maintaining an air of coolness in the beatnik sense of the term.
Enormous chalkboards, one at either end of the restaurant, contain the menu selections, print somewhat cryptic … interesting to say the least. Be sure to bring your glasses, or strain your eyes over the tables of others, or simply get up and walk closer to the cartes du jour and you’ll be fine. On the other hand, our experience over the past three years has been that one cannot go too far wrong choosing blindly. Appetizers, soups and salads range from about 35 – 100 pesos, and entrées (meat, fish or fowl) come in at 65 to 200.
La Biznaga is known for its cocktails, and in particular its margaritas and mojitos, served as in the case with all other beverages, in classic Mexican blue accented thick hand-blown glassware (vidrio soplado). The mezcals are also noteworthy for the selections offered. Pretty well all of the bar servings are healthy, and prices across the board are competitive, mezcals beginning at, get this, 15 pesos.
But we’re here for dinner. La Silvestre is a mushroom soup, more in the nature of a light broth devoid of dairy, containing a selection of wild hongos including setas, along with bacon, onion and chile poblano … a must for toadstool enthusiasts. Rarely does a visit go by when I won’t indulge.
Las Calendas is a starter worthy of selection. While described as tamales, there is no corn, but rather squash blossom and melted string cheese (quesillo) enveloped with tender hierba santa leaf, an herb with a distinct taste used in preparation of many Oaxacan dishes yet not often enough as a single flavor source. You’re apt to recall, “so that’s the exquisite essence I’ve been enjoying all this trip.” The triptych is presented with sides of refried beans and diced spiced tomato, and topped with a drizzle of cream. Another worthy triumvirate is the Cerro Viejo, crunchy fried tortilla horns stuffed with seasoned sautéed hibiscus (jamaica) flower, presented with a center of guacamole crowned with chipotle peppers. It would be a mistake to not share each of these two tasters.
The grilled salmon is served over a bed of cilantro pesto, with lightly dressed side salad comprised of select lettuce, tomato and pineapple wedges which, together with pine nuts in the entrée provide complimentary crunches. The tuna, similar to the salmon in terms of a good sized serving prepared to the exact degree of doneness as demanded, arrives on a sea of avocado salsa and is topped with pico de gallo, a flavorful traditional combination of tomato, radish, cucumber, onion, chile and cilantro, with an added tang of lime. Finally, my own entrée on this outing consists of four filets of chicken ****** each wrapped around a piece of cooked plantain with just enough walnut crumbles to be detected and welcomed, presented on a platter of puréed guava set off with swirls of cream.
The distinctive flavors one has just experienced almost call out for further indulgence, and thus dessert is difficult to neglect: on this evening healthy scoops of pistachio sorbet (nieve) are served in a margarita schooner, and chocolate truffle-cake (trufa) floats on a strawberry coulis.
It’s indeed a rarity for a restaurant to exhibit this level of consistency in quality of cuisine. Now if La Biznaga can only maintain a degree of humility translating into value-added service, there’s no stopping its continued success, nor reason for patrons to ever again hesitate stopping by.
La Biznaga, Garcia Vigil 512, Centro Histórico, Oaxaca (tel: 516-1800)
Restaurant Service & Waiter Training Tips
November 25, 2009 by admin
Filed under Management
Richard Saporito asked:
Restaurant Service Consulting, by definition, is a review or evaluation of the restaurant dining room service system. This means, “how the dining room runs” which includes all of the service tools provided (or to be provided) by the management.
These tools include readable floor diagrams, seating coordination, menu descriptions, properly done staff schedules, sidework postings and a whole host of other things.
There are two main aspects to the Restaurant Service Consulting field:
1) On-site Restaurant Dining Service Operations Evaluation and Review
2) Waiter Training
After the dining room service system is organized properly, the waitstaff is now ready to be trained. The big mistake is to train the waitstaff without having understandable and coordinated systems in place.
If there are flaws in the service system, then even the most highly trained and experienced waitstaff will make errors translating into unnecessary headaches and lost revenue. It is plain common sense to train a staff according to that particular restaurant’s procedures otherwise the balance and consistency of customer service will be thrown off.
At times, in my restaurant consulting experiences, I find that owners/operators can be very hesitant to let an outsider do the initial restaurant evaluation prior to waiter training for a score of reasons such as fear of embarrassment, dealing with egos being stepped on during the process, not wanting anyone to be very close to operations etc.
In truth, a restaurant and its dining room service cannot progress over time without experienced, objective, constructive criticism — whether it comes from the outside or within.
Restaurant service system flaws can continue on for years without being corrected
costing time, money, and headaches. And just the same, waiter service technique flaws can go on for years as well.
Sometimes, it’s not necessarily deep rooted flaws, but just a better, faster, more organized and streamlined way of going about procedures — no matter how small the solutions may seem to be. Time is money when it comes to the repetitive nature of dining room service and there are no two ways about it.
To improve restaurant performance, you need to know what areas are in need of improvement. The Restaurant Manager should ask for feedback from experienced staff and repeat customers as well.
Once you know what you are doing right and what needs work, you can develop systems and documentation to improve your establishment.
Many times, it’s simply a matter of confusion as the “left hand” doesn’t seem to know what the “right hand” is doing (or why). You’ll find that clear communication between all staff members and management goes a long way in helping you achieve your restaurant performance goals.
Restaurant Service Consulting, by definition, is a review or evaluation of the restaurant dining room service system. This means, “how the dining room runs” which includes all of the service tools provided (or to be provided) by the management.
These tools include readable floor diagrams, seating coordination, menu descriptions, properly done staff schedules, sidework postings and a whole host of other things.
There are two main aspects to the Restaurant Service Consulting field:
1) On-site Restaurant Dining Service Operations Evaluation and Review
2) Waiter Training
After the dining room service system is organized properly, the waitstaff is now ready to be trained. The big mistake is to train the waitstaff without having understandable and coordinated systems in place.
If there are flaws in the service system, then even the most highly trained and experienced waitstaff will make errors translating into unnecessary headaches and lost revenue. It is plain common sense to train a staff according to that particular restaurant’s procedures otherwise the balance and consistency of customer service will be thrown off.
At times, in my restaurant consulting experiences, I find that owners/operators can be very hesitant to let an outsider do the initial restaurant evaluation prior to waiter training for a score of reasons such as fear of embarrassment, dealing with egos being stepped on during the process, not wanting anyone to be very close to operations etc.
In truth, a restaurant and its dining room service cannot progress over time without experienced, objective, constructive criticism — whether it comes from the outside or within.
Restaurant service system flaws can continue on for years without being corrected
costing time, money, and headaches. And just the same, waiter service technique flaws can go on for years as well.
Sometimes, it’s not necessarily deep rooted flaws, but just a better, faster, more organized and streamlined way of going about procedures — no matter how small the solutions may seem to be. Time is money when it comes to the repetitive nature of dining room service and there are no two ways about it.
To improve restaurant performance, you need to know what areas are in need of improvement. The Restaurant Manager should ask for feedback from experienced staff and repeat customers as well.
Once you know what you are doing right and what needs work, you can develop systems and documentation to improve your establishment.
Many times, it’s simply a matter of confusion as the “left hand” doesn’t seem to know what the “right hand” is doing (or why). You’ll find that clear communication between all staff members and management goes a long way in helping you achieve your restaurant performance goals.
Tips to Choosing a Restaurant When Vacationing
Amy E Nutt asked:
One of the most loved activities when on a vacation is dining at restaurants. Most people enjoy trying new food at the local cuisines. When on vacation, it can often be a bit of a chore to find the most popular and high-quality restaurants. Not every place has a high standard of restaurant health laws, so one has to make sure they do not eat somewhere and end up getting very ill. Not only would it be a miserable experience, but it would ruin the vacation. It is important to have a good idea of what type of restaurant you will be dining at before you actually sit down and order.
Below is a list of tips that will help you choose a quality restaurant on your next vacation:
1. The Hotel staff is usually made up of local residents so they can provide you with information about the best restaurants in the area. They will also know of the various types of restaurants such as Mexican, Italian-etc.
2. Hotels usually carry local tourist guide books that are filled with valuable information about restaurants. If they do not have a guidebook, check the local tourist bureau. Guidebooks will often contain restaurant reviews.
3. If you ask the locals in the area, they will know all of the best restaurants to eat. You can ask store staff, local bar staff, taxi driver-etc. They can also let you know about the costs and if it is a formal or informal restaurant.
4. You can also walk or drive around to find restaurants. Many restaurants post their menus in the front so you can browse to see if there is anything you like. Avoid restaurants with unattractive and unprofessional menus. If you are concerned about the cleanliness of the restaurant, check out the washrooms. If they are dirty, then that may be a reflection of the quality of the restaurant. If the restaurant has tables outside, walk near the tables and steal a peek at what people are eating. Do the customers look happy? Does their food look tempting? If the restaurant is full of tourists or quite expensive, then it will most likely cater to tourists. You should also note how many people are actually dining at the restaurant. If there are not that many people dining, you may want to keep looking.
5. You can also do some online research. There are many websites and blogs that contain information about restaurants. Some sites even post restaurant reviews. As well, some sites will have pictures of the inside of the restaurant.
6. When you enter a restaurant, look for grimy walls, dirty floors, and anything else that may appear unsanitary. As well, look at the wait staff’s uniforms. Are they clean and pressed?
When on vacation, people want to relax, take in the sights, and enjoy quality food. By taking the time to learn how to find a great restaurant, you will spend much less of your vacation wandering around looking for a good place to eat.
One of the most loved activities when on a vacation is dining at restaurants. Most people enjoy trying new food at the local cuisines. When on vacation, it can often be a bit of a chore to find the most popular and high-quality restaurants. Not every place has a high standard of restaurant health laws, so one has to make sure they do not eat somewhere and end up getting very ill. Not only would it be a miserable experience, but it would ruin the vacation. It is important to have a good idea of what type of restaurant you will be dining at before you actually sit down and order.
Below is a list of tips that will help you choose a quality restaurant on your next vacation:
1. The Hotel staff is usually made up of local residents so they can provide you with information about the best restaurants in the area. They will also know of the various types of restaurants such as Mexican, Italian-etc.
2. Hotels usually carry local tourist guide books that are filled with valuable information about restaurants. If they do not have a guidebook, check the local tourist bureau. Guidebooks will often contain restaurant reviews.
3. If you ask the locals in the area, they will know all of the best restaurants to eat. You can ask store staff, local bar staff, taxi driver-etc. They can also let you know about the costs and if it is a formal or informal restaurant.
4. You can also walk or drive around to find restaurants. Many restaurants post their menus in the front so you can browse to see if there is anything you like. Avoid restaurants with unattractive and unprofessional menus. If you are concerned about the cleanliness of the restaurant, check out the washrooms. If they are dirty, then that may be a reflection of the quality of the restaurant. If the restaurant has tables outside, walk near the tables and steal a peek at what people are eating. Do the customers look happy? Does their food look tempting? If the restaurant is full of tourists or quite expensive, then it will most likely cater to tourists. You should also note how many people are actually dining at the restaurant. If there are not that many people dining, you may want to keep looking.
5. You can also do some online research. There are many websites and blogs that contain information about restaurants. Some sites even post restaurant reviews. As well, some sites will have pictures of the inside of the restaurant.
6. When you enter a restaurant, look for grimy walls, dirty floors, and anything else that may appear unsanitary. As well, look at the wait staff’s uniforms. Are they clean and pressed?
When on vacation, people want to relax, take in the sights, and enjoy quality food. By taking the time to learn how to find a great restaurant, you will spend much less of your vacation wandering around looking for a good place to eat.
